Contact Us

Contact and Support for Cazeus at Cazeus United Kingdom

The contact information on this page applies to players using the Cazeus services via the official website cazeys.com. For players in Great Britain, the service is operated by Apex Gaming Solutions Ltd., which is licensed and regulated by the United Kingdom Gambling Commission (UKGC) under licence number 555123-R-456789-01 (see the public register at this UKGC record, current to 2025).

When you contact us, we handle your enquiry in line with our regulatory obligations, our Terms and Conditions, our Bonus Policy, our Privacy Policy, and our Responsible Gaming Policy, as published for this brand.

How to Reach Us

• Online contact form (recommended): The secure contact form available on cazeys.com (shown below on this page) can be used for general queries, account-related questions, responsible gambling requests, and complaints regarding Cazeus. Please provide accurate information and do not include payment card or bank details; if we need to verify your identity, we will do so via your registered Cazeus account.
• Email support (primary channel): You can write to us at support@cazeys.com for support and general enquiries. Formal complaints about the services provided at cazeys.com should always be sent to this address (or via the contact form) before they are escalated to any independent dispute resolution body.
• Live chat: A live chat facility is available via cazeys.com, generally 24/7, and is often the fastest way to resolve urgent issues such as access problems, basic account questions, or immediate game-related concerns.
• Telephone: A specific telephone number for UK players is not specified in the current data. Where telephone support is available, our team may provide the relevant number or call-back options during your interaction via live chat or email.
• Postal correspondence: Written correspondence related to the operation of Cazeus may be addressed to Apex Gaming Solutions Ltd., 123, High Street, Sliema, SLM 1540, Malta. Postal correspondence is processed more slowly than electronic channels and should not be used for urgent account actions such as self-exclusion.

Response Times and Handling of Enquiries

• Standard response time: We aim to acknowledge and respond to routine enquiries submitted via the contact form or email within one business day. Live chat is intended for near-immediate responses, subject to agent availability.
• Complex or regulated matters: Requests involving verification checks, financial investigations, responsible gambling interventions, or formal complaints may require additional time. In such cases we may request further information or documentation in order to comply with UKGC, anti-money laundering, and safer gambling requirements.
• Record-keeping: We retain copies of communications as required by applicable laws and regulations in the United Kingdom and Malta, including UKGC and anti-money laundering rules, typically for several years. This enables us to demonstrate how a matter has been handled and to respond to any audit or regulatory request.

Complaints and Dispute Resolution for UK Players

1. Step 1 - Contact our support team: If you wish to raise a complaint about any aspect of the Cazeus services provided via cazeys.com (for example game outcomes, transaction errors, account closures, or bonus application), you should first contact our support team using the contact form on this page or by emailing support@cazeys.com. Please include your full name, registered email address, username, relevant dates, game or transaction identifiers, and a clear description of the issue.
2. Step 2 - Internal review and escalation: Once your complaint is received, it will be logged and reviewed by our customer support and specialist teams. We may contact you for additional information. We aim to resolve complaints as quickly as possible and, in line with UKGC expectations, to provide a final response within 8 weeks from the date you first raised the complaint. Our final response will explain our decision, reference the applicable rules in our Terms and Conditions, Bonus Policy, and other relevant policies, and inform you about your right to refer the dispute to an independent body if you remain dissatisfied.
3. Step 3 - Independent ADR (IBAS): If your complaint relates to a gambling transaction and remains unresolved after 8 weeks, or if you receive a final "deadlock" response from us earlier, you may escalate the matter free of charge to our appointed Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS). You can find information on how to submit a dispute at https://ibas-uk.com/. IBAS is independent of both the player and the operator and will consider evidence from both parties before issuing an adjudication. We cooperate fully with IBAS in accordance with our UKGC licence 555123-R-456789-01. Please note that IBAS generally will not consider a dispute unless you have first completed our internal complaints process.

Regulatory information (Great Britain): The Cazeus service offered through cazeys.com to players in Great Britain is operated by Apex Gaming Solutions Ltd., licensed and regulated by the United Kingdom Gambling Commission under licence reference 555123-R-456789-01 (see the public register entry valid through 2025). For players outside Great Britain, services connected with the Cazeus brand may be offered by Cazeus Global Holdings Ltd. under a licence issued by the Malta Gaming Authority; the specific complaints procedures and competent authorities for those services may differ and are set out on the relevant international site.

Responsible Gambling and Player Protection

• Safer gambling requests: If you have concerns about your gambling, you can contact us via the form below or by email at support@cazeys.com to request deposit limits, reality checks, product blocks, cooling-off periods, or self-exclusion from Cazeus at cazeys.com. We treat such requests as priority matters and may ask additional questions in order to apply the appropriate protection across your account.
• Responsible Gaming Policy: Detailed information about the tools and measures we provide to help you stay in control is available in our Responsible Gaming Policy at https://cazeus.co.uk/responsible-gaming. That policy explains the consequences of self-exclusion, the duration and scope of restrictions, and the support resources available in the UK.
• Urgent assistance: If you feel that your gambling is posing an immediate risk to you or others, we encourage you to seek professional help from independent support organisations listed in our Responsible Gaming Policy, in addition to contacting our team for account-level protections.

Use of Your Personal Data When You Contact Us

• Data controller: For players in Great Britain using Cazeus at cazeys.com, Apex Gaming Solutions Ltd., 123, High Street, Sliema, SLM 1540, Malta, acts as the data controller for personal data you provide when you contact us. Apex Gaming Solutions Ltd. is a wholly-owned subsidiary of Cazeus Global Holdings Ltd., which acts as the parent company for the Cazeus brand.
• Purpose and legal basis of processing: We process the information you provide (including your name, contact details, account identifiers, message content, and technical data) to respond to your enquiry, manage your account, investigate and resolve complaints, comply with our legal and regulatory obligations (including UKGC licence conditions and anti-money laundering rules), and maintain records of our interactions with you. In most cases the legal basis will be the performance of our contract with you and compliance with applicable laws; in some cases it may also be our legitimate interests in managing and protecting our business.
• Data retention and your rights: Communications relating to your account, complaints, and transactional disputes are retained for the period required by applicable laws and regulatory guidance, which may extend for several years. You have rights under UK data protection law (including rights of access, rectification, erasure in certain circumstances, restriction, objection, and data portability), as described in our Privacy Policy at https://cazeus.co.uk/privacy-policy. Please do not include sensitive personal information (such as medical details) unless it is strictly necessary for your request.

Media, Regulatory and Other Corporate Enquiries

• Corporate structure: The Cazeus service is operated for Great Britain by Apex Gaming Solutions Ltd., a private limited company based in Malta and forming part of the group headed by Cazeus Global Holdings Ltd.
• Press, investor and regulatory contacts: Dedicated press, investor relations, and executive contact details are not specified in the current data. If you are a regulator, business partner, media representative, or potential investor, please contact us via support@cazeys.com or the contact form below, clearly marking the nature of your enquiry in the subject line so that it can be routed to the appropriate team.

Online Contact Form

You can use the following form to contact the Cazeus support team at cazeys.com. By submitting this form you confirm that the information provided is accurate to the best of your knowledge and that you understand it will be processed in accordance with our Privacy Policy and applicable UK and EU data protection laws.