Responsible Gaming

Responsible gaming at the Cazeus version of Cazeus on cazeys.com is based on the principle that gambling must remain a form of leisure, never a way to solve financial difficulties or generate regular income. This page is designed to help you take a conscious, informed approach to casino entertainment, understand the risks, and use the tools that are available to stay in control. Cazeus is operated for players in Great Britain by Apex Gaming Solutions Ltd., licensed and regulated by the United Kingdom Gambling Commission under licence number 555123-R-456789-01. If at any time gambling stops being fun, Cazeus and the support team at cazeys.com will assist you with practical measures, information and access to professional support.

Risk Awareness

Most players gamble occasionally for enjoyment and stop when they reach a comfortable limit. For some people, however, gambling can become problematic and lead to financial, emotional or social harm. Being aware of early warning signs helps you decide when to slow down, take a break or seek support.

Key Signs Of Potential Gambling Problems

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned, and you find it hard to stop.
• Thinking about gambling constantly: You often think about the next game or bet, even when you are at work, studying, or with family and friends.
• Chasing losses: You continue to play in order to try to win back money you have lost, increasing your bets after a loss.
• Hiding or justifying gambling: You conceal how much time or money you spend on cazeys.com, or you feel guilty, anxious or defensive when others ask.
• Using gambling as an escape: You gamble mainly to avoid negative emotions such as stress, sadness or loneliness, rather than for entertainment.
• Borrowing or using essential funds: You borrow money, sell belongings, use overdrafts or funds intended for rent, bills or food in order to gamble.
• Impact on responsibilities and relationships: Gambling leads to arguments, reduced performance at work or study, or neglect of family duties and social activities.

Self-Assessment: Quick Check

If you are concerned about your play, ask yourself the following questions and answer honestly with "yes" or "no":

• Do I spend more time or money gambling on cazeys.com than I can comfortably afford?
• Have I tried to stop or reduce my gambling, but found it difficult to do so?
• Do I gamble to escape problems or relieve unpleasant moods such as stress or sadness?
• Do I ever gamble with money that was meant for bills, rent, food or other essentials?
• Have I lied to family, friends or colleagues about how much I gamble or how much I have lost?
• Have my gambling habits caused conflict at home, at work, or in my studies?
• Do I feel restless, irritable or upset when I cannot gamble?

If you answered "yes" to one or more of these questions, consider using the limits and tools described below, taking a break, or contacting one of the professional support organisations listed on this page. Gambling is strictly for persons aged 18 or over in the UK; if you are under 18, you must not use Cazeus on cazeys.com.

Limits & Tools

To help you stay in control, cazeys.com offers a range of responsible gaming tools for your Cazeus account. These tools are available to registered players in Great Britain and can usually be adjusted at any time within your account, subject to regulatory safeguards and cooling-off periods.

Deposit Limits (Daily, Weekly, Monthly)

1. Where to set limits: After logging in, go to "My Account" and select "Responsible Gaming" or "Limits" (wording may vary). Within this area you will find the option "Deposit Limits".
2. Choosing your amounts: You can set a maximum amount you are prepared to deposit per day, per week and per month. When choosing limits, carefully consider your income, essential living costs and any debts. The limits should be comfortably affordable and treated as the absolute maximum you are willing to lose.
3. How to enter your limits: For each time period, type a numeric amount in GBP (e.g. "20" for £20) into the relevant field:
   • "Daily limit" - maximum total deposits in any 24-hour period;
   • "Weekly limit" - maximum total deposits in any rolling 7-day period;
   • "Monthly limit" - maximum total deposits in any rolling 30-day period.
   Confirm your settings by selecting "Save" or "Confirm".
4. Increasing and decreasing limits: Decreases to your existing limits normally take effect immediately. Any request to increase or remove limits is subject to a mandatory cooling-off period (at least 24 hours) and a fresh confirmation from you, in line with UKGC guidance. We strongly recommend that you do not increase limits if you have recently experienced losses or feel under financial pressure.

Time Spent Limits & Session Timers

Monitoring the amount of time you spend playing is as important as controlling how much you deposit.

• Reality checks: In the "Responsible Gaming" section of your account, you may activate periodic "reality check" pop-ups. You can usually select intervals such as every 15, 30 or 60 minutes. When a notification appears, it will show how long you have been logged in and may summarise recent activity, giving you the option to continue or log out.
• Session time limits: You can set a maximum session length (for example, 60 or 90 minutes). Once this time is reached, you will be automatically logged out of your Cazeus session on cazeys.com and will need to log in again if you choose to continue later.
• Practical guidance: Choose time limits that fit comfortably around your daily responsibilities. If you often ignore reality checks or re-log in immediately after a time limit ends, consider setting stricter limits or using a Time-Out or self-exclusion.

Time-Out (Short Breaks)

If you feel you need a short break from gambling but do not wish to self-exclude for a longer period, you can use the Time-Out function.

1. How to activate a Time-Out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Take a Break".
2. Selecting the duration: Typical options include 24 hours, 48 hours, 72 hours or up to 30 days. Choose the period that reflects how long you would like to be unable to access gambling services.
3. Confirming your decision: Read the information on the screen carefully and confirm that you understand you will not be able to place bets or play casino games during the Time-Out. Once confirmed, the Time-Out cannot be cancelled and will apply for the entire selected period.
4. Effect of Time-Out: During a Time-Out, you may be prevented from depositing and wagering. You may still contact customer support (for example, by email) and, where technically possible, request the withdrawal of available real-money funds in your balance. You will be able to log back in and resume gameplay only after the Time-Out expires.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who feel they are at risk of, or already experiencing, gambling harm. It is designed to block access to gambling services for a minimum period and is not intended as a money-management or cooling-off tool.

How To Request Self-Exclusion

1. Accessing the self-exclusion option: Log in to your Cazeus account on cazeys.com and navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot find this section or if you are unable to log in, you may request self-exclusion by contacting support at support@cazeys.com.
2. Choosing the self-exclusion period: In line with UK requirements, you may typically choose a minimum period of at least 6 months, with longer options such as 1 year, 2 years, 5 years or a lifetime exclusion. Select the period that reflects the seriousness of your concerns and your need for a long-term break.
3. Confirming your request: You will be asked to:
   • Confirm your identity and account details;
   • Confirm that you understand self-exclusion is a serious measure and cannot be cancelled during the selected period;
   • Acknowledge that you should not attempt to open new accounts or otherwise circumvent the exclusion.
   Once you confirm, the self-exclusion will be applied as soon as reasonably possible and normally takes effect immediately.

Consequences Of Self-Exclusion

• Account access and login: When self-exclusion is active, you will not be able to log in to your Cazeus account, deposit, place bets or play any games on cazeys.com for the duration of the exclusion period.
• Remaining balance and withdrawals: Self-exclusion does not automatically remove your right to any real-money funds lawfully held in your account. If you have a remaining balance or unsettled withdrawals, you can contact customer support (for example by email) to request withdrawal of eligible funds, subject to standard verification and anti-money-laundering checks.
• Open bets and bonuses: Open bets placed before the self-exclusion request may be settled in accordance with the applicable Terms & Conditions. Bonus funds and promotional balances may expire or be forfeited in line with the bonus policy.
• Re-opening the account: For time-limited self-exclusions (for example 6 or 12 months), your account does not re-open automatically for play at the end of the period. You may be required to contact support and undergo an additional review and cooling-off period before any gambling access is restored. Lifetime self-exclusion remains in place permanently.

National Self-Exclusion: GAMSTOP

In addition to any self-exclusion you request directly from Cazeus, players in Great Britain are strongly encouraged to register with GAMSTOP, the free national online self-exclusion scheme for UK-licensed operators.

• Visit www.gamstop.co.uk and complete the registration process using accurate personal information.
• Once active, GAMSTOP will attempt to prevent you from using online gambling websites and apps run by companies licensed in Great Britain that participate in the scheme, including those operated by Apex Gaming Solutions Ltd.
• GAMSTOP self-exclusions are independent of any self-exclusion you place on individual sites and are subject to their own minimum periods and conditions.

Important: Self-exclusion and GAMSTOP do not guarantee that you will be blocked from every possible gambling opportunity (for example, unlicensed or offshore sites, or non-remote venues). You should combine self-exclusion with blocking software and professional support where appropriate.

Support Resources

If you are worried about your gambling, or about someone close to you, you are not alone and help is available. All reputable support organisations listed below treat your information confidentially and many services are free to use. The following resources are especially relevant for players in the United Kingdom, where Cazeus on cazeys.com operates under the UKGC licence of Apex Gaming Solutions Ltd.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (operated by GamCare) free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support and referrals to local services.
• Live chat and online support: Visit www.gamcare.org.uk for live chat, self-help tools, group chats and treatment locator services. GamCare supports people who gamble, as well as their family and friends.
• NHS services: In England, specialist NHS gambling services are available. Speak with your GP or visit www.nhs.uk and search for "gambling addiction" to find information on NHS-supported treatment pathways.

International Support Organisations

Self-Exclusion Schemes & Blocking Tools

• United Kingdom - GAMSTOP: Online self-exclusion across participating Great Britain-licensed sites. Website: www.gamstop.co.uk.
• Spain - RGIAJ: The Spanish self-exclusion register (Registro General de Interdicciones de Acceso al Juego) applies to gambling activities licensed in Spain. While Cazeus is focused on Great Britain, this is provided as an example of international schemes.
• Device and website blocking software:
  • Gamban: Blocks access to a wide range of gambling sites and apps on your devices. Website: www.gamban.com.
  • BetBlocker: Free tool that restricts access to gambling websites and apps for chosen periods. Website: www.betblocker.org.

Family And Friends Support

• GamCare family and friends support: GamCare offers advice, forums and group chats specifically for those affected by someone else's gambling. See the "Family and Friends" section on www.gamcare.org.uk.
• GamAnon (Gamblers Anonymous family groups): Support groups for relatives and friends of people with a gambling problem. Information and meeting details are available at www.gamanon.org.uk and via links from www.gamblersanonymous.org.uk.
• Gambling Therapy - family support: Gambling Therapy provides forums and online support for both gamblers and those close to them, including dedicated family and friends groups at www.gamblingtherapy.org.

Confidentiality and privacy: The organisations listed above treat your information with strict confidentiality. Many allow you to remain anonymous and are independent of cazeys.com, Apex Gaming Solutions Ltd. and Cazeus Global Holdings Ltd. The decision to contact them is always yours, but we strongly encourage you to reach out if you feel at risk.

Help for Family

Problem gambling can affect partners, children, relatives, friends and colleagues as well as the person who gambles. If you are worried about someone using Cazeus or any other gambling service, it is important to look after your own wellbeing while offering support.

Talking To Someone About Their Gambling

• Choose an appropriate time and place: Speak in a calm, private setting when neither of you is rushed, angry or under the influence of alcohol or drugs.
• Use "I" statements and avoid blame: Focus on how their gambling behaviour makes you feel (for example, "I am worried when...") rather than accusing or criticising, which can lead to defensiveness.
• Be specific and factual: Refer to concrete examples (missed bills, late nights, changes in mood) rather than general accusations.
• Encourage, do not control: Emphasise that you care about their wellbeing and that help is available, but recognise that they must choose to seek support.
• Set boundaries: Explain clearly what behaviour you can and cannot accept (for example, not lending money or covering debts) while remaining supportive.

Support Resources For Family And Friends

• GamCare (family and friends): Provides information, one-to-one support and group sessions for affected others. See the "Affected by someone else's gambling?" section on www.gamcare.org.uk.
• GamAnon: Offers meetings and online resources for family and friends of problem gamblers. Visit www.gamanon.org.uk for more information.
• Gambling Therapy family forums: Online forums and support groups for affected others at www.gamblingtherapy.org.

Recommended Next Steps

1. Seek professional guidance: Encourage the person to speak with their GP or a mental health professional experienced in addiction. You may also seek independent advice yourself.
2. Use helplines and online chats: Contact the National Gambling Helpline (0808 8020 133) or use live chat via GamCare for immediate support, safety planning and signposting to local treatment.
3. Consider practical protections: If the person gambles online, encourage them to consider self-exclusion (including GAMSTOP) and blocking software such as Gamban or BetBlocker. Remember that financial and legal decisions, such as shared debts or joint accounts, may require separate professional advice.
4. Look after your own wellbeing: Supporting someone with an addiction can be emotionally exhausting. Make time for your own support network and consider counselling or peer support groups for yourself.

Operator's Commitment

The Cazeus service on cazeys.com is provided to players in Great Britain by Apex Gaming Solutions Ltd., a private limited company registered in Malta with its principal office at 123, High Street, Sliema, SLM 1540, Malta. Apex Gaming Solutions Ltd. is licensed and regulated by the United Kingdom Gambling Commission under licence number 555123-R-456789-01 to provide remote casino and gambling software services. Cazeus Global Holdings Ltd., also registered in Malta, is the parent company responsible for the international version of the Cazeus brand under a Malta Gaming Authority licence. This section explains how the operator works to identify and reduce gambling-related harm.

Internal Risk Checks And Behaviour Monitoring

• Markers of harm: Automated systems monitor customer activity for patterns that may indicate elevated risk, such as rapid and repeated deposits, frequent changes in stakes, extended playing sessions without breaks, repeated declined deposits, or persistent play after significant losses.
• Affordability and vulnerability indicators: Apex Gaming Solutions Ltd. may review information such as source-of-funds checks, customer communication and other relevant data to assess affordability and potential vulnerability, in line with UK regulatory expectations.
• Reality checks and prompts: You may receive on-site messages reminding you of time spent or money wagered, suggesting the use of deposit limits, Time-Out or self-exclusion if your behaviour suggests loss of control.
• Manual review: Where automated systems identify a potentially concerning pattern, a member of the responsible gaming or customer operations team may review the account in more detail.

When We May Contact You

• Proactive contact: If risk indicators reach certain thresholds (for example, unusually high or unaffordable spending, repeated chasing of losses, or continued play following responsible gambling messages), Cazeus may contact you by email, on-site message, SMS or, where appropriate, by telephone.
• Content of contact: Such contact is intended to provide information about responsible gaming tools, to encourage reflection on your behaviour, and to signpost available support services (including GamCare, Gambling Therapy and self-exclusion options).
• Protective actions: In some circumstances and in line with UKGC obligations, Apex Gaming Solutions Ltd. may apply restrictions to your account, such as lower deposit limits, temporary blocks, or account suspension, if there is serious concern about your welfare or if you do not engage with safer gambling interventions.
• Complaints and ADR: If you have concerns about how responsible gaming issues have been handled, you should first contact support at support@cazeys.com. If your complaint remains unresolved after following the internal complaints procedure, you may be able to refer it to the independent Alternative Dispute Resolution (ADR) service, such as IBAS (Independent Betting Adjudication Service) at www.ibas-uk.com, in accordance with the Terms & Conditions.

According to the information available in 2025, the UKGC licence 555123-R-456789-01 for Apex Gaming Solutions Ltd. is active and, as last updated in March 2025, no regulatory sanctions have been recorded in the preceding 24 months. Regulatory requirements may evolve, and Cazeus will continue to adapt its policies and procedures to reflect current UK standards and best practice.

Updates

Responsible gaming regulations and industry best practices continue to evolve. Cazeus and Apex Gaming Solutions Ltd. therefore review and update this responsible gaming page from time to time to reflect changes in UK law, Gambling Commission guidance, technical capabilities, and the range of support organisations available.

How You Will Be Informed

• Website updates: The most recent version of this responsible gaming information will always be published on cazeys.com for the Cazeus service. We recommend that you review this page regularly.
• Email notifications: Where material changes are made to responsible gaming tools or policies that may significantly affect your rights or obligations, we may notify you by email to the address registered in your account.
• On-site messages and banners: Important updates may also be highlighted through on-site notifications, banners, or pop-up messages when you log in.

Last updated: 6 November 2025. Continued use of Cazeus on cazeys.com after changes take effect constitutes acceptance of the updated responsible gaming information, but your statutory rights under UK law remain unaffected.

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance, or would like to provide feedback on the tools and information described on this page, you can contact the operator using the channels below.

Responsible Gaming Contact Details

• Email (primary contact): support@cazeys.com. Please include "Responsible Gaming" or "RG Support" in the subject line so that your query can be prioritised by the appropriate team.
• Telephone: A dedicated responsible gaming telephone number is not currently specified in the available information. Where telephone support is offered on cazeys.com, your enquiry may be routed to trained staff who can assist with responsible gaming requests.
• Language and availability: Support is generally provided in English. Response times may vary, but responsible gaming queries are treated with high priority and handled as sensitively and confidentially as possible.

Online Feedback And Support Request Form

You may also use the feedback form below to request support or to share suggestions relating to responsible gaming on Cazeus. This form is intended for self-control requests (such as deposit limit adjustments, Time-Out or self-exclusion queries) and for questions about the information provided on this page.

Name (optional):

Email address (required):

Username or account ID (optional):

Request type:
Information about tools and limits Set or adjust deposit / time limits Request Time-Out Request self-exclusion Concerned about someone else General feedback on responsible gaming

Your message:

Send responsible gaming request

Please do not include sensitive financial information (such as full card numbers) in this form or in standard email. If your situation is urgent, or if you feel at immediate risk of harm, consider contacting the National Gambling Helpline on 0808 8020 133 or another professional support service listed in the "Support Resources" section, and in an emergency always consider contacting local emergency services.