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Terms & Conditions

These Terms and Conditions govern your relationship with Apex Gaming Solutions Ltd., operating the Cazeus version of the Cazeus online casino via the website cazeys.com (the "Website"). They set out the rules for using our services, placing bets and wagers, and accessing games and promotions offered to players located in Great Britain. Effective date: 6 November 2025. This document is a general informational template and must be reviewed and adapted by a qualified legal professional before being used as binding terms.

Definitions

In these Terms, unless the context requires otherwise:

  • Operator means Apex Gaming Solutions Ltd., a private limited company registered in Malta with its principal place of business at 123, High Street, Sliema, SLM 1540, Malta, licensed and regulated by the United Kingdom Gambling Commission ("UKGC") under remote operating licence number 555123-R-456789-01 to offer remote casino and gambling software services in Great Britain, and operating the Cazeus service via cazeys.com.
  • Website means the online gambling platform accessible at https://cazeys.com, including all pages, sub-domains, mobile and tablet versions used for the Cazeus service.
  • Brand and Cazeus mean the Cazeus online casino brand as made available to players in Great Britain via cazeys.com under the Cazeus version of the service.
  • Account means a registered user account opened by you with the Operator on the Website for the purpose of participating in remote gambling activities.
  • User, Player, you and your mean any natural person who registers or attempts to register an Account or otherwise uses the Website.
  • Services means all remote casino games, software, content, features, promotions and related services made available on or through the Website to players located in Great Britain.
  • Bet or Wager means any stake of money or money's worth placed by you on the outcome of a game or event offered on the Website in accordance with these Terms and the rules applicable to the relevant game.
  • Game Rules means the specific rules, paytables, return-to-player information, and instructions that apply to each casino game, as displayed within the game client and/or on relevant information pages.
  • Bonus means any funds, free spins, free bets, loyalty rewards, or other promotional benefits credited to your Account which are subject to specific bonus terms, conditions and wagering requirements as set out in these Terms and in the Operator's bonus policy at https://cazeus.co.uk/bonus-policy.
  • Bonus Funds means any part of your Account balance that consists of Bonuses or winnings generated from Bonuses which are subject to wagering or other conditions before they may be withdrawn.
  • Real Money Balance means funds deposited by you using an accepted payment method and any winnings derived from such deposits that are not subject to wagering requirements.
  • Wagering Requirements means the total value of qualifying bets you must place using Bonus Funds before the Bonus Funds and associated winnings are converted to your Real Money Balance or become withdrawable.
  • Self-exclusion means a facility allowing you to request a block or closure of your Account for a minimum period due to concerns about your gambling, including participation in national self-exclusion schemes such as GAMSTOP where legally required.
  • Responsible Gambling Policies means our policies and tools to help you gamble safely, as described on https://cazeus.co.uk/responsible-gaming and on the Website.
  • ADR Provider means an approved Alternative Dispute Resolution provider, currently the Independent Betting Adjudication Service ("IBAS") at https://ibas-uk.com/, or such other ADR provider as we may notify to you from time to time.
  • Applicable Law means all laws, regulations, licence conditions and codes of practice applicable to the Operator and its activities in Great Britain, including the Gambling Act 2005, associated regulations, the UKGC Licence Conditions and Codes of Practice, and relevant consumer and data protection legislation.

Account Registration

Eligibility

  • Age and location: You may only open an Account if you are at least 18 years old and legally permitted to gamble under the laws of your country of residence. For the Cazeus service on cazeys.com, you must be physically located in Great Britain (England, Scotland or Wales) when placing any Bet. Gambling by persons under 18 is a criminal offence.
  • Exclusions and prohibitions: You must not register or use an Account if:
    • you are self-excluded with us or via a national self-exclusion scheme (such as GAMSTOP, where applicable);
    • you are excluded by the UKGC or any other competent authority; or
    • you are accessing the Website from a jurisdiction where online gambling is illegal or we do not offer services.
  • One personal account: You may hold only one Account for the Cazeus service. We may close any duplicate Accounts and treat associated balances and Bonuses in accordance with these Terms.

Registration Process

  1. Information you provide: When creating an Account, you must provide accurate, complete and current information, including your full name, date of birth, residential address, email address, and any other details we reasonably require for regulatory, security or operational purposes.
  2. Email verification: We may require you to verify your email address by following a link sent to the address you provided. Until verification is completed, access to certain Services, including deposits or gameplay, may be restricted.
  3. Truthfulness of information: You confirm that all information you provide is true and not misleading. You must promptly update your details via your Account or by contacting support@cazeys.com if they change. We may suspend your Account if we suspect that information is inaccurate, incomplete or falsified.

Verification and KYC

  • Identity and age checks: In line with Applicable Law and our UKGC licence obligations, we may perform identity, age, address, source-of-funds and affordability checks ("KYC checks") before allowing you to deposit, wager or withdraw. You may be required to provide documents such as a passport, national ID, driving licence, proof of address, and proof of payment method ownership.
  • Timing of verification: We seek to complete verification as quickly as reasonably possible. During verification:
    • you may be permitted to register and browse the Website; and
    • in certain cases, deposits, gameplay or withdrawals may be limited or blocked until checks are completed.
  • Document review and additional checks: We may request further documents or information where initial checks are inconclusive, or where required by anti-money laundering, counter-terrorist financing or safer gambling obligations. Failure to provide requested information may result in suspension or closure of your Account.
  • Regulatory reporting: We may be required to report certain information or suspicious activity to relevant authorities. To the extent permitted, we will do so without notifying you where such notification could prejudice an investigation or be prohibited by law.

Account Security and Your Obligations

  • Login credentials: You must keep your username, password and any other security credentials confidential and not share them with any third party. You are responsible for all activity carried out on your Account unless we have failed to take reasonable care.
  • Unauthorised access: If you suspect that your Account details have been compromised or any unauthorised activity has occurred, you must:
    • immediately change your password; and
    • contact us at support@cazeys.com without delay.
  • Use for lawful purposes only: You agree to use your Account solely for lawful gambling purposes and not for any fraudulent, criminal or prohibited activity, including money laundering, payment fraud, identity theft, collusion or exploitation of software errors or vulnerabilities.
  • Multiple users and shared devices: You must not allow any other person to use your Account. If you share a device or access point with others, you remain responsible for ensuring that Account credentials are not accessible to them.

Betting & Gameplay Rules

General Principles

  • Game rules prevail: Each Game is subject to its own Game Rules. In the event of any inconsistency between these Terms and the Game Rules, the Game Rules will prevail for that Game to the extent of the inconsistency.
  • Currency and stakes: Bets are generally placed in pounds sterling (GBP) unless otherwise indicated. Minimum and maximum stakes per Game, table or bet type will be specified in the relevant Game Rules or within the Game interface.
  • Placing a bet: A Bet is deemed placed and accepted when it is recorded on our servers and appears in your Game history or Account history. If there is any discrepancy between your device display and our server records, the server records will prevail.

Types of Bets and Gameplay

  • Casino games: We may offer slot games, table games, live dealer games and other casino-style games. The outcome of each Game is determined by a random number generator (RNG) or live game mechanism, as applicable, tested and certified in accordance with Applicable Law.
  • Promotional bets: Certain Bets may be placed using Bonus Funds or free spins. Additional conditions, including wagering requirements and Game restrictions, apply as set out in the Bonus Terms and the Operator's bonus policy.
  • Game availability: We may add, modify, suspend or remove Games from the Website at any time for legal, technical or commercial reasons. Bets already accepted before removal or suspension will be settled in accordance with the applicable Game Rules.

Cancellation and Modification of Bets

  • Player-initiated cancellation: Once a Bet has been accepted by our systems, it cannot normally be cancelled or modified by you. You are responsible for ensuring that all details of your Bet are correct before confirming it.
  • Operator corrections: We reserve the right to void or adjust Bets where:
    • a Game or system malfunction has occurred;
    • an obvious technical or human error has resulted in an incorrect price, payout or Game outcome; or
    • the Bet was accepted in violation of these Terms, the Game Rules or Applicable Law.
    In such cases, affected Bets may be voided and your stake returned, or winnings may be recalculated based on the correct information.
  • Malfunction: In the event of a Game malfunction or failure of the Website, all Bets and payouts affected by such malfunction may be voided. Malfunction voids all plays and pays. We will endeavour to rectify errors promptly and fairly.

Live Casino and Chat Conduct

  • Respectful behaviour: When using any live dealer Game or chat function, you must behave respectfully towards dealers, hosts, other players and staff. You must not use abusive, obscene, threatening, discriminatory, defamatory or otherwise offensive language or content.
  • Prohibition of collusion and cheating: You must not engage in collusion, cheating, game manipulation, use of bots or automated systems, advantage play that exploits obvious errors, or any other behaviour that undermines the integrity or fairness of Games.
  • Moderation and monitoring: We may monitor and moderate chat to ensure compliance with these Terms and Applicable Law. We may mute, suspend or permanently exclude you from chat, Games or the Website where you breach this section.
  • Commercial and promotional content: You must not use chat to promote any products, services, websites or brands (including other gambling operators), or to solicit personal or financial information from other users.

Bonus Terms

General Bonus Conditions

  • Separate bonus policy: All Bonuses and promotions offered via the Cazeus service on cazeys.com are subject to these Terms, any specific promotional terms, and our detailed bonus policy available at https://cazeus.co.uk/bonus-policy. In the event of conflict, the specific promotional terms will prevail over this section.
  • Eligibility: Bonuses may be limited to certain players (for example, new customers, specific regions, or particular payment methods). Eligibility requirements will be stated in the relevant promotion description.
  • Bonus activation: To activate a Bonus you may be required to:
    • opt in via the Website or Game interface;
    • enter a bonus code; and/or
    • make a qualifying deposit or place a qualifying Bet within a specified period.

Wagering Requirements and Timeframes

  • Wagering before withdrawal: Unless explicitly stated otherwise, Bonus Funds and any winnings derived from Bonus Funds may not be withdrawn until you meet the relevant wagering requirements. These requirements will be clearly displayed in the promotional terms and/or the bonus policy.
  • Contribution of games: Different Games may contribute differently towards wagering requirements. For example, slots may contribute 100%, while table games and live casino games may contribute at a lower percentage or be excluded. The applicable contribution table is set out in the bonus policy.
  • Time limits: Bonuses are typically subject to an expiry period (for example, 7, 14 or 30 days) from the time they are credited or activated. If you do not meet the wagering requirements within the specified timeframe, the Bonus Funds and any associated winnings may be forfeited.
  • Maximum bet while wagering: There may be a maximum permitted Bet size when wagering Bonus Funds (for example, a maximum of a certain amount per spin or game round). Exceeding the maximum bet limit may result in forfeiture of Bonus Funds and associated winnings, as set out in the bonus policy.

Prohibited Actions and Bonus Abuse

  • Prohibited games and patterns: Certain Games or bet types may be excluded from wagering or may be considered abusive when played primarily to gain an advantage from Bonuses (for example, low-risk betting strategies, equal covering bets or betting on opposite outcomes). These restrictions will be detailed in the bonus policy and promotional terms.
  • Bonus abuse: Bonus abuse includes, without limitation:
    • using multiple Accounts to claim the same promotion;
    • colluding with other players to gain unfair advantage;
    • depositing and withdrawing without genuine gameplay ("bonus or promotion churning"); and
    • manipulating Bonus conditions or Games to guarantee profit or minimise risk contrary to the spirit of the promotion.
    Where we reasonably suspect bonus abuse, we may withhold, cancel or revoke Bonuses and associated winnings, and/or close or suspend your Account.
  • Combining promotions: Unless specifically permitted, Bonuses and promotions cannot be combined. Only one active Bonus may be in play at any given time per Account. Attempting to combine or stack promotions contrary to the stated conditions may result in cancellation of Bonuses and associated winnings.

Payments & Withdrawals

Deposit Methods and Limits

  • Accepted payment methods: Subject to availability and regulatory restrictions, we may support deposits via:
    • debit cards issued in your name;
    • selected e-wallets and payment services;
    • bank transfer; and
    • in some cases, and only where permitted by law and our policies, certain cryptocurrency funding mechanisms processed by third-party providers and converted into fiat currency before reaching your Account (these may not be available to players in Great Britain).
  • Credit cards: In compliance with Applicable Law, you must not use credit cards (including credit card transactions via e-wallets or payment intermediaries) for gambling transactions where such use is prohibited in Great Britain.
  • Ownership and verification: You may only use payment methods that are registered in your own name. We may request proof of ownership (such as a bank statement) and may refuse or reverse transactions where we cannot verify ownership.
  • Deposit limits: We may set minimum and maximum deposit amounts per transaction, per day or per month. You can also set your own voluntary deposit limits via the Website to support responsible gambling, as explained in our responsible gambling policies.

Withdrawals

  • Withdrawal procedures: You may request withdrawals from your Real Money Balance through the "Cashier" or equivalent section of your Account. Withdrawal methods and minimum and maximum withdrawal amounts will be displayed there.
  • Payment method rules: Where possible, withdrawals will be processed using the same payment method and to the same account used for deposits. If this is not possible, we may offer alternative withdrawal methods subject to additional verification checks.
  • Processing times: We aim to review and process withdrawal requests as quickly as reasonably possible, typically within a timeframe stated in the cashier section. Actual receipt of funds will depend on the payment provider and banking system and is outside our direct control.
  • Verification before payout: We may delay or withhold withdrawals until all required KYC checks, affordability checks and anti-money laundering checks have been satisfactorily completed. If you fail to provide requested documents, the withdrawal may be cancelled and your Account may be suspended.

Fees, Currency and Refunds

  • Fees: We will clearly disclose any fees that may apply to deposits or withdrawals. Third-party providers (such as banks or e-wallets) may also charge fees and use their own exchange rates, which are beyond our control.
  • Currency: Your Account is generally maintained in GBP. If you deposit or withdraw in another currency, the transaction may be converted to/from GBP at the rate and in accordance with the fees of the payment provider or our processor.
  • Refunds: Deposits are generally non-refundable once used to place Bets. We may, at our reasonable discretion and where permitted by law, consider a refund request for unused deposits. If a refund is processed, any associated Bonus Funds and winnings generated from that deposit may be cancelled and removed from your Account.
  • Chargebacks and reversals: You agree not to request chargebacks or payment reversals without valid legal grounds. If a chargeback or reversal is initiated, we may:
    • deduct the amount of the chargeback and any associated fees from your Account balance;
    • void winnings or Bonuses associated with the disputed transaction; and/or
    • close or suspend your Account and inform relevant authorities or payment providers, where appropriate.

Limitation of Liability

Our Obligations

  • Fairness and integrity: We will operate the Website and Services with reasonable skill and care and in accordance with Applicable Law and our UKGC licence. Games will use certified RNGs or live mechanics designed to ensure fair and random outcomes, and we will publish or make available RTP (return to player) information where required.
  • Accuracy of information: We endeavour to ensure that information on the Website, including Game Rules, odds, paytables and promotional descriptions, is accurate and up to date. However, errors may occur and we reserve the right to correct such errors without prior notice, provided that we act fairly and reasonably.

Exclusions of Liability

  • Events beyond our control: We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to: failures of telecommunications networks, power outages, equipment or software failures, strikes, industrial disputes, pandemics, acts of government, or force majeure events.
  • Technical issues and interruptions: We do not guarantee that the Website and Services will be uninterrupted or error-free. We are not responsible for:
    • any failures, delays or interruptions caused by your equipment, internet connection, or configuration;
    • loss of data or Bets caused by system or network issues on your side; or
    • incompatibility between the Website and your device, browser or software.
  • Indirect and consequential loss: To the fullest extent permitted by law, we will not be liable for any indirect, consequential, incidental or special loss or damage, including loss of profits, business, data, goodwill or reputation, even if such loss was reasonably foreseeable.

Limitation of Maximum Compensation

  • Cap on liability per Bet: Subject to any rights you may have that cannot be excluded under Applicable Law and to our obligations under UK consumer and gambling regulations, our total aggregate liability to you in respect of any single Bet or Game outcome (including any voiding, correction or resettlement of that Bet) will not exceed the amount of the stake you placed on that particular Bet.
  • No limitation for certain rights: Nothing in these Terms will limit or exclude liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation; or
    • any other liability that cannot be excluded or limited under Applicable Law.

Intellectual Property Rights

Ownership

  • Operator content: All intellectual property rights in and to the Website and Services (including but not limited to software, source code, databases, graphics, text, logos, trademarks, trade names, design, audio-visual content and user interfaces) are owned by or licensed to the Operator and its licensors.
  • Brand and trademarks: The Cazeus brand and related branding as used for the Cazeus version of the service on cazeys.com, along with other logos and trade names displayed on the Website, are trademarks or registered trademarks of the Operator or its group companies and may not be used without prior written consent.

Permitted Use and Restrictions

  • Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your own non-commercial entertainment purposes and in accordance with these Terms.
  • Prohibited uses: You must not:
    • copy, reproduce, redistribute, publish, display, broadcast, modify or create derivative works from any part of the Website or its content;
    • reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of any software on the Website, except to the extent permitted by Applicable Law;
    • remove, obscure or alter any copyright, trademark or other proprietary notices; or
    • use any automated tools (such as bots, crawlers or scrapers) to access or interact with the Website, except where explicitly permitted.
  • Third-party content: Some Games and software are provided by third-party suppliers. Their intellectual property rights are protected by law and are used under licence. You acquire no rights to such content other than the limited licence granted under these Terms.

Privacy & Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with Applicable Law, including the UK General Data Protection Regulation ("UK GDPR") and related data protection legislation.

  • Privacy policy: Details of how we collect, use, store and share your personal data, and your rights in relation to that data, are set out in our privacy policy available at https://cazeus.co.uk/privacy-policy. That policy forms part of these Terms, and by using the Website you acknowledge that you have read and understood it.
  • Responsible gambling and monitoring: We may use your personal data, including information about your gambling activity and behaviour on the Website, to meet our regulatory obligations and to promote safer gambling, as explained in the privacy policy and responsible gambling policies.
  • Data accuracy and security: You must keep your personal data up to date via your Account. We will take appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Changes to Terms

Amendments

  • Right to update: We may amend these Terms from time to time to reflect changes in Applicable Law, regulatory requirements, technical improvements, or our business operations, provided that such changes are made in compliance with our UKGC licence obligations and applicable consumer protection rules.
  • Publication of updated Terms: Updated Terms will be published on the Website and, where required, made available at https://cazeus.co.uk/terms-and-conditions. The date of the latest revision will be indicated at the top of the document.

Notification and Acceptance

  • Notification methods: Where material changes are made, we will take reasonable steps to notify you, which may include:
    • sending an email to the address associated with your Account;
    • displaying a notice or banner on the Website after you log in; or
    • prompting you to accept the updated Terms before continuing to use the Services.
  • Continued use: By continuing to use the Website or Services after the updated Terms take effect, you will be deemed to have accepted the changes.
  • If you do not agree: If you do not agree with any updated Terms, you must stop using the Website and Services and may request closure of your Account. Subject to these Terms and Applicable Law, we will pay out any withdrawable Real Money Balance remaining in your Account.

Termination & Suspension

Termination by You

  • Account closure: You may close your Account at any time by:
    • using the relevant function in your Account settings (where available); or
    • contacting us at support@cazeys.com with a clear request to close your Account.
  • Self-exclusion: If you wish to self-exclude for responsible gambling reasons, please use the safer gambling tools available on the Website or contact support@cazeys.com. Additional details are provided on https://cazeus.co.uk/responsible-gaming. Self-exclusion will generally take precedence over ordinary closure.

Suspension and Termination by the Operator

  • Grounds for suspension or closure: We may suspend or close your Account (and, where appropriate, void or withhold Bets, Bonuses and winnings) where we reasonably believe that:
    • you have breached these Terms, the Game Rules or any applicable promotional terms;
    • you have provided false, misleading or incomplete information during registration or verification;
    • you are under 18 years of age or otherwise ineligible to use the Services;
    • you have engaged in fraud, money laundering, terrorist financing, collusion, cheating or other unlawful or improper conduct;
    • you have requested chargebacks or payment reversals without valid grounds;
    • your use of the Services may adversely affect our reputation or compliance with Applicable Law; or
    • we are required to do so by law, a court order or a regulatory authority (including the UKGC).
  • Temporary suspension: In appropriate cases we may temporarily suspend your Account while we investigate any suspected breach or activity. During suspension you may not place Bets, receive Bonuses or withdraw funds, subject to our regulatory obligations.

Consequences of Termination

  • Account balances: Upon closure of your Account (whether by you or by us), and subject to our rights under these Terms and Applicable Law:
    • we will pay out any withdrawable Real Money Balance to you using a method reasonably determined by us; and
    • Bonus Funds and any winnings associated with Bonuses that have not met the applicable wagering requirements may be cancelled and removed.
  • Funds in cases of breach or illegality: Where your Account is closed due to serious breach, fraud or unlawful activity, we may be required to withhold or forfeit funds and/or report the matter to relevant authorities. Treatment of such funds will be determined in accordance with Applicable Law and any instructions of the competent authorities.
  • Access to records: We may retain records of your Account, transactions and interactions for regulatory, legal and anti-money laundering purposes after closure, in accordance with our privacy policy and legal retention obligations.

Governing Law & Jurisdiction

Applicable Law

  • Laws governing the Terms: These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection laws that apply in the country in which you are habitually resident within Great Britain.
  • Regulatory framework: The Operator is licensed and regulated by the UKGC under remote operating licence number 555123-R-456789-01. Details of the licence and the Operator's regulatory status can be found on the UKGC public register at https://registers.gamblingcommission.gov.uk/555123-R-456789-01.

Dispute Resolution

  • Internal complaints procedure: If you have any complaint regarding the Website or the Services, you should first contact us at support@cazeys.com. We will acknowledge receipt of your complaint and aim to resolve it promptly and fairly, in accordance with our complaints procedure and Applicable Law.
  • ADR (IBAS): If, after completing our internal complaints procedure, your complaint remains unresolved or you are dissatisfied with the outcome, you may refer the dispute to our appointed ADR Provider, currently the Independent Betting Adjudication Service ("IBAS"), via https://ibas-uk.com/, subject to IBAS's rules on eligibility and time limits.
  • Court proceedings: You may also bring legal proceedings in respect of these Terms in the courts of England and Wales. If you are resident in Scotland, you may bring proceedings in the courts of Scotland. Nothing in these Terms affects your right to pursue a claim through the courts.

Contact Information

If you have any questions about these Terms, the Cazeus service on cazeys.com, or your Account, you can contact us using the details below.

  • Customer support email: support@cazeys.com (for general queries, Account issues, complaints and responsible gambling requests).
  • Website: https://cazeys.com (official Website for accessing the Cazeus version of the Cazeus online casino for players in Great Britain).
  • Postal address (head office): Apex Gaming Solutions Ltd., 123, High Street, Sliema, SLM 1540, Malta. Please clearly mark any legal notices or complaints as such and include your full name, Account details and a clear description of your query.
  • Telephone: At the time of the latest update in 2025, no dedicated telephone support number is specified in the available data. Please contact us via email at support@cazeys.com for assistance or to request alternative contact arrangements where necessary.
  • Regulatory and policy information: Further details about our Terms and Conditions, bonus policy, privacy policy and responsible gaming policy are available at:

Important notice: This Terms and Conditions text is a general informational template generated by an AI system and is not legal advice. It does not create any legal, regulatory or contractual obligations and may not reflect current or complete requirements under UK law or UKGC rules. Before using any part of this text as binding terms for the Cazeus service on cazeys.com or any other service, it must be reviewed, adapted and approved by a qualified solicitor or other appropriately regulated legal professional with expertise in UK gambling and consumer law.